Privacy Policy

1. Who we are

Vibra Creatives is a performance creative agency that works with direct-to-consumer (DTC) brands. The entity responsible for the information described in this policy is Vibra Creatives Ltda., a Brazilian limited liability company (sociedade limitada), with its primary office at SCN Q 1 Vega Luxury, Sky Lounge 1, BL D, Asa Norte, Brasília, DF, 70297-400, Brazil. You can contact us at hello@vibracreatives.com for any privacy-related questions.

2. Information we collect

We collect information in two ways.

Information you provide directly

When you book a call, fill in a form, email us, or otherwise reach out, you may share information such as your name, email address, phone number, company name, website, estimated monthly revenue, and a description of the challenge you are looking to solve. We only ask for information that helps us determine whether we are a good fit and how we can help you.

Information collected automatically

When you visit our website, we and our service providers may automatically collect basic technical information such as your IP address, browser type, device type, operating system, referring website, pages viewed, and the date and time of your visit. This is used to operate the site, improve performance, and understand how visitors use it.

3. How we use your information

We use the information we collect to:

• Respond to inquiries, schedule calls, and follow up with you.
• Determine whether you are a fit for our services and tailor our proposal accordingly.
• Send you occasional updates, educational content, or relevant offers. You can opt out at any time.
• Operate, maintain, secure, and improve our website and services.
• Comply with our legal obligations, enforce our terms, and protect our rights and the rights of others.

4. Legal bases for processing

Where required by law (including under the EU General Data Protection Regulation and the Brazilian Lei Geral de Proteção de Dados), we rely on the following legal bases to process your information: your consent, the performance of a contract or steps taken at your request prior to entering into a contract, compliance with a legal obligation, and our legitimate interests in operating and promoting our business in a way that does not override your rights.

5. How we share information

We do not sell your personal information. We share it only with:

• Service providers who help us run our business, such as our scheduling tool (Cal.com), email provider, hosting provider, and analytics tools. These providers are bound by contractual obligations to protect your information and use it only on our behalf.
• Professional advisors such as accountants and lawyers, where relevant and only to the extent necessary.
• Authorities and other parties when required by law, legal process, or to protect our rights, property, or the safety of others.
• Successors in the context of a merger, acquisition, or sale of assets, subject to the protections in this policy.

6. Third-party services

Our website integrates tools provided by third parties, including Cal.com for scheduling. These services have their own privacy practices, which we do not control. We encourage you to review their policies before interacting with them.

7. Cookies and similar technologies

We use a small number of cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling certain cookies may affect how the site functions.

8. Data retention

We keep your information only for as long as we need it to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we delete or anonymize it.

9. Your rights

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, update, delete, restrict, or object to the processing of your information, the right to data portability, and the right to withdraw consent at any time where we rely on consent. To exercise any of these rights, please email us at hello@vibracreatives.com. We will respond within the timeframe required by applicable law.

10. International transfers

Your information may be processed and stored in countries other than the one in which you are resident, including countries that may have different data protection rules. When we transfer your information internationally, we take reasonable steps to make sure it is protected in line with this policy and applicable law.

11. Children's privacy

Our website and services are intended for business users and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective" date at the top of this page and, where appropriate, notify you by email or through the site. Your continued use of the site after changes take effect constitutes your acceptance of the updated policy.

14. Contact us

If you have questions about this Privacy Policy or how we handle your information, please email us at hello@vibracreatives.com or write to us at SCN Q 1 Vega Luxury, Sky Lounge 1, BL D, Asa Norte, Brasília, DF, 70297-400, Brazil.